Shenia Kxi

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Verified Reviewer
| map-marker Broomall, Pennsylvania

Wire harness

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I have taken the link on there website they provide yet they offer no parts for the 201* *** boulder.. when I called customer service and asked for the part I was told they no long make the wiring harness for there bike n have not had parts for the past 2 years?!! So does that mean ur bikes r trash after a few years as u no long carry parts to ur product?
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User's recommendation: I recommend if u buy a tao bike buy as many parts as u can before they stop making them!

Dusty B Lzn

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Verified Reviewer

Can't find bushings

My goodness gracious people. Can you make it any harder for someone to find front suspension a arm bushings for a coolster tao tao kayo bull 150 cc. I'm not sure how many names you need to give it either, you know what I mean. It makes it so much easier to find what you're looking for, not. Kindly direct me to where the crap I can find rubber bushings for the A arm on the front suspension of the Tao tao coolster kayo bull 150. Thanks
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Loss:
$50
Cons:
  • Lot

Preferred solution: Find the mf bushings.

User's recommendation: Don't buy Chinese quads

Lauren L Pnm

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Verified Reviewer

I need a copy of the title

My bike was towed and I cant find the titleplease send it to 15719 mahogany circle apt 306 Gaithersburg Maryland 20878
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Preferred solution: A copy of my title

User's recommendation: Great

Anonymous
map-marker Chicago, Illinois

I need guidence for parts to buy

Parts shortage I haven't looking before two parts for over a year and they are still not in stock 150cc quantum scooter headlight and 150cc quantum tail light
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Stephanie B Hdt

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Verified Buyer
|

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Verified Reviewer

Warranty

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TaoTao USA - Warranty
We purchased two new Cheetahs for our kids in March of 2022. It came with a 6 month warranty from the dealer. Ones battery dies with just 2 hours on the unit. The dealer did replace it no question. The other started loosing on bolt after another and upon further inspection the frame had bad welds. The dealer thought TaoTao would maybe send us a new unit. Well that wasnt the case at all. With only 4 hours on the unit the dealer had it for majority of the 6 month warranty waiting on parts. Then we also had to pay for them to fix it. It clearly was a bad unto to begin with. We purchased at Crossroads Motorsports in Lafayette, IN. TaoTao puts a lot of the warranty back on the dealer. Not impressed with either.
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Loss:
$1
Cons:
  • Warranty

Preferred solution: We clearly bought a bad unit and no one is willing to take responsibility (Dealer or TaoTao). We had it in our possession less than the dealer did since purchase! Replacing my unit would be great! Refund would also be great.

User's recommendation: Warranty Beware

Brent T Xcu

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Verified Reviewer

Literally every part you have sent me is the wrong part . I ordered a 100cc Big Bore Kit and I received an 80cc Big Bore Kit I ordered five starter switches everyone of them r the wrong switches.

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Literally every part you sent me has been the wrong part 5 switches for the starter and a 100cc Big Bore Kit which I received but it's a 80cc Big Bore Kit, Before that I ordered a 80cc and I received a 49cc. Wtf. I'm sorry but I'm pissst off.
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Loss:
$80
Pros:
  • Love them

User's recommendation: Know Idea brother.

Robert R Nqh

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Verified Reviewer
| map-marker Wichita, Kansas

Need answers

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I need to know how many milliliters, or the capacity of oil my 202* ***cc tao holds.? Thanks. Bought brand new a week ago.
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Preferred solution: Just wondering how many milliliters or how much oil my 125CC holds. It's a tao 2021 model

User's recommendation: Great buy

Michael W Dhy

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Shipping damage

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The scooter I purchased was improperly packaged for shipping due to the fact of the improper packing there was quite a bit of damage both cosmetic and mechanical to the scooter I have been waiting and waiting for them to do something to resolve this issue to my satisfaction
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Loss:
$1000
Pros:
  • Affordable
Cons:
  • Scooters are not packed properly for shipping

Preferred solution: Let the company propose a solution

Anonymous
map-marker Altamont, Illinois

To ask for help in replacing my TaoTao pony

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TaoTao USA - To ask for help in replacing my TaoTao pony
Hi on May 24th of this year while riding my TaoTao pony to work as I usually did I was struck head on by an SUV that crossed the lines I was severely injured but luckily I'm alive I believe for one it was due to the way the bike was designed unfortunately I had no insurance being that we don't require it and the lady who hit me had the lowest amount that the state required since then my bike was put into a junkyard I'm asking for assistance in replacing my TaoTao I know it's not your business to do so but as a TaoTao believer I will for ever be greatfull thank you ,Robert Rollins
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User's recommendation: Make your bike as loud as possible so that people will hear you before they see you

Barry W Its

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Verified Reviewer

Parts

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I need dam parts for my sons ATV that falling apart . U all dont answer the phone txt how is one supposed to buy parts if needed
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Loss:
$1500
Pros:
  • Affordable
Cons:
  • Contacting customer service

Preferred solution: Let the company propose a solution

User's recommendation: Maybe if y’all call or answer

Zakyah Rwt
map-marker Knoxville, Tennessee

Packing complaint

TaoTao USA - Packing complaint
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TaoTao USA - Packing complaint - Image 3
We're a dealer under the name Star Power Sports And Marine out of Knoxville, TN. The complaint is pertaining to the packing of the batteries especially in the new youth 4 wheelers, the cheetah. The acid from the batteries are leaking all over the parts in the parts box, as the batteries are packed ineffectively...
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User's recommendation: Please pack batteries where they can't leak.

Sebastian L Hkd

I need guidence for parts to buy

When I bought my scooter it came with a stripped exhaust screw n I didn't know this n lost my muffler n need to know the right exhaust stuff to buy for my scooter If it's better to weld the muffler on or can I buy the exhaust screws I have been seeing online
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Preferred solution: Answers

User's recommendation: Check exhaust screws before you lose your muffler

Dennis R Tcf

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Verified Reviewer

Missing parts

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The bag under the seat and the CD was not sent with my scooter, which brought my assembly to a screeching halt. I need to find out how to get both of these sent to me, especially that bag since it contains essential parts.
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Cons:
  • Contacting customer service

Preferred solution: Deliver product or service ordered

User's recommendation: As soon as you're able to, check under the seat for those parts and instructional CD.

Anonymous
map-marker Pella, Iowa

Defective motor scooter

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I never got to even ride this piece of *** . This $800.00 piece of green junk sits in my garage reminding me every day how a Chinese manufacturer and Tao Tao USA *** me over!!!!!! Tao Tao USA should not be allowed in the USA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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User's recommendation: Do not buy anything sold by TAO TAO USA!!!!!!!!!!!!!!

James C Xtr

Design flaw and poor customer service

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TaoTao USA - Design flaw and poor customer service
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TaoTao USA - Design flaw and poor customer service - Image 3
TaoTao USA - Design flaw and poor customer service - Image 4
Clutch pedal had a bad weld and sheared off of the bike after only two hours of riding, causing my sons foot to slip and subsequently crashing the bike quite brutally.
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Loss:
$1

Preferred solution: Full refund

User's recommendation: Depending if I hear back from Tao I would stay away. It’s cheap for a reason and apparently the customer service is severely lacking. I’ve been trying to reach them for days and so is the shop where I purchased the dirt bike, they are unable to reach their vendor in regards to this matter.

Anonymous
map-marker Skokie, Illinois

TBR7 dirt bike

After stating my TBR7 the muffler heated up so hot it melted the muffler cover completely i need a replacement green Also the hoses seem to be soft and not high temperature hoses I found several cracks in all of them can u sent out a replacement?
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